Refund Policy

At LUKO, your satisfaction matters to us.
We stand behind the quality of our products and aim to ensure you have a positive experience with every purchase.

This Refund Policy explains how returns, exchanges, and refunds are handled.

1. Eligibility for Returns

We accept returns and exchanges within 14 days of receiving your order, provided that:

  • The product is unopened, unused, and in its original packaging.

  • You can provide a valid proof of purchase (order confirmation or receipt).

To initiate a return, please contact our support team at support@luko.com with your order number and reason for return.

2. Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

  • Opened or partially used products

  • Items not purchased directly from our website (www.luko.com)

  • Promotional, discounted, or final-sale items (unless defective)

Please note that digital products, gift cards, and subscription renewals are non-refundable.

3. Defective or Damaged Products

If you receive a defective or damaged item, please contact us within 7 days of delivery.
Include your order number and clear photos of the product and packaging.

We will replace the item at no cost to you or issue a full refund if replacement is not possible.

4. Refund Process

Once your return is received and inspected, we’ll notify you by email whether your refund has been approved.
If approved:

  • Refunds are automatically issued to your original payment method.

  • Please allow 5–10 business days for the transaction to appear on your account.

Shipping costs are non-refundable, except in cases where the return is due to our error or a defective item.

5. Exchanges

If you wish to exchange a product for another, contact our team before returning the item.
We’ll help you arrange a replacement and provide shipping instructions if eligible.

6. Subscription Orders

If you have a subscription, you can pause, modify, or cancel anytime through your account or by contacting us at support@luko.com.
Refunds for subscription renewals are only available if the request is made before the next shipment has been processed.

7. Shipping Your Return

To complete a return:

  1. Contact our team to receive your return authorization and the correct return address.

  2. Pack the product securely, preferably in its original packaging.

  3. Include your name, order number, and reason for return inside the box.

  4. Ship via a trackable method. We are not responsible for items lost during return shipping.

8. Late or Missing Refunds

If you haven’t received a refund within 10 business days:

  1. Check your bank or card account again.

  2. Contact your bank or credit card company.

  3. If the issue persists, please email us at support@luko.com, and we’ll assist immediately.

9. Contact Us

If you have any questions about this Refund Policy or your order, please reach out to:

LUKO Support Team
📧 Email: support@luko.com
🌐 Website: www.luko.com