Privacy Policy

At LUKO, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit or make a purchase from our website (www.luko.com).

1. Information We Collect

We collect personal information that you provide directly to us, such as:

  • Contact information (name, email, shipping and billing address, phone number)

  • Payment information (processed securely through third-party payment gateways)

  • Account details (login credentials if you create an account)

  • Communication data (messages, emails, reviews, or inquiries)

We also collect automatic information when you browse our site, including:

  • Device information (browser type, IP address, operating system)

  • Usage data (pages visited, time on site, clicks)

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about purchases, updates, and support

  • Personalize your shopping experience

  • Improve our products, services, and website performance

  • Comply with legal obligations and prevent fraud

3. Sharing Your Information

We may share your data only with trusted third parties necessary for our operations, such as:

  • Payment processors (for secure transactions)

  • Shipping providers (to deliver your orders)

  • Marketing platforms (for newsletters or offers, only with your consent)

  • Analytics tools (to improve user experience)

We do not sell or rent your personal information to any third party.

4. Cookies and Tracking

LUKO uses cookies and similar technologies to:

  • Recognize your browser and preferences

  • Keep your cart active and functional

  • Analyze website performance and visitor behavior

You can manage or disable cookies in your browser settings at any time.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy — typically for order fulfillment, legal compliance, and service improvement.

6. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your personal data

  • Correct, update, or delete your information

  • Withdraw consent to marketing communications

  • Request data portability

To exercise your rights, contact us at support@luko.com.

7. Security

We implement technical and organizational measures to protect your data against unauthorized access, loss, alteration, or misuse. All payment transactions are encrypted and processed securely.

8. International Transfers

If you are located outside our primary operating country, your data may be transferred to and processed in another jurisdiction with adequate data protection standards.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Effective Date” updated accordingly.

10. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how we handle your data, please contact:

LUKO Privacy Team
Email: support@luko.com
Website: www.luko.com